Financial Technology's Impact on Banking Service Quality and Competitive Capabilities: A Field Study in Saudi Arabia
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Abstract
The study primarily aims to assess the relationship between financial technology and the quality of banking services, as well as enhancing the competitive capabilities of banks in the Kingdom of Saudi Arabia. The study yielded several key findings, including the significant contribution of electronically processed information to providing banking services by reducing geographical distances and traditional barriers. This, in turn, increases customer confidence and satisfaction, thereby bolstering the competitive capabilities of the bank. Additionally, the use of electronic technology in the bank's accounting systems ensures continuous banking services, providing the bank with a competitive advantage over other financial institutions.
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